Q: What should I do if my Xfinity service is down?Ī: If your service is down, check My Account or the Status Center first to see if there’s a known outage in your area. Sign in to My Account below to update your contact information, including your mobile phone number, so you can receive updates about service interruptions. Get real-time service updates through your mobile phone Plus, you can turn your mobile phone into a personal hotspot if you need to connect multiple devices to the Internet and don’t have WiFi. Xfinity Mobile – Xfinity Mobile customers, you can easily adjust your data plan at any time.Xfinity Stream– If you’re an Xfinity TV or Internet customer, download select shows and movies, so you always have something to watch during an outage or when you’re not at home.Xfinity My Account– Get updates on outages, report service interruptions, and see when your service is expected to be restored.Heat/Fire resistant blankets used to cover critical vault locations and equipment if needed.īelow are a few easy steps our customers can take to stay connected in case of any weather or natural disaster-related outages.Fire retardant sprayed with Phos-Chek (US Forest Approved) as additional protection around our site and other critical infrastructure.Consistently checking batteries and backup generators to ensure proper fuel levels are in place in case of loss of power to the grid that feeds our site.Inspecting infrastructure to ensure all potential flammable materials are removed.To keep customers connected, we supplement work crews, bring in generators, and take other steps to ensure our systems, networks and operations centers are resilient.Ĭomcast is committed to keeping you connected, and our employees are working to protect our network and infrastructure by: We do as much work as we can in advance to prepare for these events. This means proper planning in advance is essential – for our employees and for our customers. Please visit Xfinity Storm Ready and Comcast Business Storm Ready for helpful resources and details on how your services could be impacted during a storm or severe weather. We work around the clock and use all our resources to restore services as quickly and as safely as possible. Typically during weather or natural disasters, the two biggest impacts are commercial power outages and damage to our network. Natural disasters, like fires, in your area could affect your XFINITY or Comcast Business services. It could even list it below the click in buttons “you’re clocking in for these additional details options.” Maybe it’s just me but I really don’t like having to scroll down to a selection and it leaves room for error, You can select option 3 instead of 4 by accident then you punched in at the wrong location or role.We’re committed to keeping you connected. It just needs to remember it’s drop down item 5, and drop down item 12. Monday-Wednesday it’s already set up to clock me in for “role A” at “Location A” and Thursday-Friday it already knows I’m clocking in for “role A” at “site B” the app doesn’t even need to know what the additional details mean. (EG: the app knows the additional details I’m clocking in for on a given day. If “additional details” was scheduleable it would be incredibly nice to have that, so I can press one button to clock in. I don’t need 100 locations to choose from, I need 2. If only it was just an option for me to hide all the choices that don’t apply to me, that would be much better. It would be nice to configure those details by the day so I don’t have to select from a drop down list of 100 roles ans 50 locations. I punch multiple times per day, every day, hundreds of times each year. To punch in when you have to enter additional info is really annoying when it’s the same info ever time.
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